FAQ

Why is my Wireless Scanner not scanning?

Make sure you have successfully paired to your device, if you have there will be a solid blue light on top of the scanner.

To pair with your device's built-in bluetooth:

  • Instructions on page 8 of the manual under "Automatic Bluetooth Pairing".

To pair with your device that doesnt have bluetooth:

  • Instructions on page 11 under "Wireless 2.4G pairing"

My Wireless Scanner has a solid blue light but still not scanning correctly.

If you are scanning into Excel, make sure you have set the cell formats to "text" before you scan. If you are using 39 barcode types, scan this barcode image.

Im using a 39 type barcode and it wont scan correctly.

Please scan this barcode image once Barcode Image

I'm trying to scan into an Excel App on my iOS or Android device.

Select the cells you will be scanning into and change those cell formats to "Text" before scanning, then go to page 16 of the manual and scan the Barcode "Very Low". This will slow down the data transfer rate so Excel can read correctly.

Can I add a custom prefix or suffix on my scans?

Yes. Reach out to us on our Contact Page

The Leading '0' is not being read on my EAN-13 barcode

If you have a the Wireless or PRO scanner follow the instructions on this PDF file, if you have a USB scanner, follow the instructions on this PDF file.

Im trying to scan an Australia Post barcode.

Contact us on our contact page

My Wireless Scanner is doing 3 slow beeps

Go to page 20 of the manual and scan "Restore Factory Settings". Once scanned, proceed to re-pair to your device.

My Wireless Scanner is doing 3 fast beeps whenever I scan.

You have lost pairing or have not paired yet.

Where can I get a digital copy of the scanner manual?

Product Manuals

Still have issues?

You can reach out to us on our contact page